The Strategic Management Initiative deals with the modernisation of the civil service and affects all Departments and Offices. It aims to make improvements in such areas as customer support, computer-based service delivery and expenditure management. Further details maybe found on the website maintained by the Department of the Taoiseach,  www.bettergov.ie 

Department of Finance documents :

Strategy Statements and Progress Reports

• Progress Report on the Department's Statement of Strategy for the years 2007 and 2008
• Roinn Airgeadais Ráiteas Stratéise 2008 - 2010 Iúil 2008 
• Department of Finance's Statement of Strategy 2008 - 2010 July 2008
• Progress Report 2006 on the Department's Statement of Strategy
• Tuarascáil ar Dhul chun Cinn na Bliana 2006 maidir le Raiteas Straitéise na Roinne 
• Progress Report on the Department's Statement of Strategy for the year 2005 (PDF)
• Tuarascáil faoi Dhul Chun Cinn Ráiteas Staitéise na Roinne don Bhliain 2005 (PDF)
• Department of Finance's Statement of Strategy 2005 - 2007 April 2005 (PDF) 
• Roinn Airgeadais Ráiteas Straitéise 2005 - 2007 Aibreán 2005 
• Progress Report on the Department's Statement of Strategy for the Year 2004 (PDF)
  
• Progress Report on the Department's Statement of Strategy for the Year 2003 (PDF)
• Tuarascáil faoi Dhul Chun Cinn Ráiteas Straitéise na Roinne don Bhliain 2003
  
• Progress Report on the Department's Statement of Strategy for the Year 2002 (PDF) - HTML version
  
• Department of Finance's Statement of Strategy 2003-2005
  - Leagan Gaeilge
  
• Progress Report on the Department of Finance Statement of Strategy for the year 2001
  
• Department of Finance's Statement of Strategy 2001-2003
  - Leagan Gaeilge
  
• Progress Report
  Department of Finance Statement of Strategy for the year 2000 - Leagan Gaeilge
  
• 2nd Progress Report
  Department of Finance Statement of Strategy - September 2000
  
• Progress Report
  Department of Finance Statement of Strategy - September 1999
  
• Department of Finance Strategy Statement 1998-2000

Quality Customer Service Plans 

• Improving Customer Service Standards - An Action Plan - 1998-1999
• Customer Service Action Plan 2004 -2007 [English Version]
• Customer Service Action Plan 2004-2007 [Irish version]
• Customer Charter [English Version]
• Customer Charter [Irish Version] 

Department of Finance Action Plan in relation to the commitments in Sustaining Progress

• Action Plan

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